Complaints

Complaints Policy

Our top priority is delivering excellent service and products to our valued customers. Nevertheless, we understand that there may be instances when our customers are not fully satisfied. In such cases, we have a complaints procedure to promptly address any concerns and ensure complete satisfaction. We kindly request that you review our complaints procedure below and get in touch with us. We encourage you to inspect the completed work as soon as possible to ensure that it meets our high standards.

If there is anything you are not satisfied with, contact us as soon as possible so that we can rectify any problems.

Either call on 07745665170 or email us at info@dukeoflocksmiths.co.uk

We aim to respond within 7 days of receiving your complaint and provide you with a date to remedy any issues raised.